Shipping policy

Shipping Policy

Worldwide Shipping

  • Domestic (US): First order free shipping & tax-free

  • International Orders: Shipping costs will be calculated at checkout based on your address

Order Processing Time

  • Orders are typically processed within 5–7 business days

  • Orders placed on weekends or holidays will be processed on the next business day

Shipping Methods & Tracking

  • We use professional, reliable carriers to ensure your items arrive safely

  • Once shipped, you will receive a tracking number to monitor your package

Estimated Delivery Time

  • Domestic (US): Typically 5–7 business days

  • International Orders: Delivery times vary by location and customs processing, generally 10–20 business days

Order Issues

  • For delayed, lost, or damaged orders, please contact our customer support team at support@kellymars.com, and we will assist you promptly

Important Notes

  • Delivery times are estimates and not guaranteed

  • International orders may be subject to customs duties or import taxes, which are the responsibility of the customer